Engineers inside your company,AI that actually goes live
SY Technology is a forward-deployed AI engineering team for Malaysian SMEs. We first understand your business, then build the system, connect the AI and train your staff. No slide decks — a working system, one workflow live in 8–12 weeks.
Free 30 minutes · No hard sell · We'll tell you on the call whether it's worth doing
- SSM-registered Malaysian business
- Data handled under PDPA
- Code and data stay fully yours
Boss, how much for 50 cartons of A4 copier paper? Can deliver tomorrow?
Hello! A4 copier paper (80gsm), 50 cartons: RM 18.50 each, total RM 925.00. We can deliver tomorrow morning within the Klang Valley. Shall I prepare a formal quotation?
Tap a question to see how the AI handles it:
2 weeks and 8–12 weeks are typical project timelines; the written plan after diagnosis is what counts.
About 95% of enterprise AI pilots deliver no measurable business impact.
The problem is rarely that the AI isn't smart enough. It's that nobody wires it into the real workflow, the real data and the staff's daily routine. That is exactly what a forward-deployed engineer does.
Source：MIT NANDA, The GenAI Divide: State of AI in Business 2025 (July 2025, survey of US enterprises)
Bought a system, nobody uses it
You paid for software, but staff still live in Excel and WhatsApp groups. The system became furniture.
Data scattered everywhere
Orders in WhatsApp, stock in Excel, accounts in the accounting software. The boss waits days for one number.
Want AI, don't know where to start
You've tried ChatGPT, but don't know how to plug it into the business — and don't feel safe handing it customer data.
- Tools Malaysian SMEs want most: marketing 50%, expense management 42%, accounting 42%; 44% say high implementation cost is their top concern. — Airwallex, Malaysia SME Business Outlook 2026
- About a third of Malaysian SMEs still run the business on spreadsheets, and many juggle five or more WhatsApp work groups at once. — Kintone Malaysia SME survey, 2025
Outsourcing delivers code. FDE delivers results.
FDE stands for Forward Deployed Engineer. The model was pioneered by the US data company Palantir, and through 2025–2026 AI companies such as OpenAI and Anthropic have been building out their own FDE teams.
The idea is simple: instead of waiting for a requirements document from afar, the engineer sits inside your company, sees how the work is actually done, then builds the system, gets it used, and makes the results measurable.
We embed, we build together, and we don't leave until it's live and in daily use.See how we work
Typical outsourcing
- Requirements document
- Write code
- Hand over
- Done
Result: code delivered, not necessarily used.
SY Technology FDE
- Observe inside your company
- Design together
- Build and go live
- Train your staff
- Keep improving
Result: a system your staff use every day, with results you can measure.
From diagnosis to go-live, one team owns it end to end
AI implementation diagnosis
We map your workflow, data and pain points, and find the one step where AI pays off first.
See how the diagnosis works Sales & serviceWhatsApp AI customer service and automation
Auto-reply to enquiries, take orders, quote and follow up — no missed orders after hours.
See how WhatsApp AI service works Staff productivityCompany knowledge AI assistant
Turn your SOPs and product information into an AI your staff can ask anytime, so new hires ramp up faster.
See how the knowledge assistant works DataSystems and data integration
Connect Shopee, Lazada, POS, Excel and your accounting software into one dashboard.
See how data integration works SystemsCustom systems and internal tools
Web or mobile tools built for one role: quoting, reconciliation, stock alerts.
See how custom systems work Long-termTraining and ongoing support
Train your staff, improve and extend the system monthly, then roll it out to other departments.
See how ongoing support worksNot sure where to start?
Take the 3-minute quiz and see which step your company should take first.
Start the quizFour steps from one conversation to a live system
- 0130 minutes
Free diagnosis
You describe one workflow that gives you a headache; we tell you whether it's worth fixing.
You get：A clear answer: worth doing or not, and roughly how - 021–2 weeks
On-site discovery
Our engineer works inside your company — watching the process, looking at the data, talking to staff.
You get：Roadmap + written quotation - 038–12 weeks
Build and go live
We develop, test and launch in your environment, with staff trying it as we go.
You get：Live system + results dashboard + staff training - 04Monthly
Keep improving
Train staff, tune by the numbers, then extend to the next department. Source code and accounts handed over.
You get：Monthly results report
3 minutes: is your company ready for AI?
8 multiple-choice questions, instant score and recommendation. Answers are calculated in your browser and never uploaded.
Start the quizHow much time do staff spend each day on repetitive manual work? (copy-paste, data entry, answering the same questions)
Very little, under an hourAbout 1–3 hoursMore than half the dayHow much do you spend each year on repetitive manual work?
Fill in three numbers to see what price-checking, reconciling and data entry really cost you in staff time. That figure is often the budget for a system.
Based on 22 working days a month. Excludes missed orders, wrong quotes and the boss's own time.
See how AI handles these workflows
These are role-play demos with demo data: they show what it looks like once built around your workflow. Not off-the-shelf software, and not real clients.
An SOP assistant staff can ask anytime
The frozen goods just arrived and the thermometer shows -12°C. Can I accept them?
No. Frozen goods are only accepted at -15°C or colder. Take a photo of the temperature, tap “Reject” in the system, then inform purchasing.
The supplier says I can sign now and they'll send the invoice tomorrow. OK?
The company documents don't cover this, so I won't guess. I've passed it to your manager, Mei Ling — she'll reply to you.
Invoice and e-Invoice automation
- No.
- INV-2610-0457
- Date
- 28/10/2026
- Carton box (L) × 200
- 240.00
- Tape 48mm × 60
- 210.00
- Label roll × 10
- 180.00
- SST
- 63.00
- TOTAL (RM)
- 693.00
Supplier invoice (phone photo)
Extracted record
Daily automatic reconciliation across outlets
| Outlet | POS | Received | Result |
|---|---|---|---|
| Puchong | 9,656.50 | 9,656.50 | Matched |
| SS2 | 7,290.40 | 7,290.40 | Matched |
| Cheras | 8,508.00 | 8,421.50 | Short RM 86.50 |
Cheras is short RM 86.50 today: a DuitNow payment on the POS isn't in the bank statement. Tap to see which bill.
Amounts in RM; received = bank credits + e-wallets + cash deposits
Appointment reminders and no-show follow-up
Hi Ms Wong, a reminder of your scaling appointment tomorrow (Wednesday) at 10:30am at our Puchong branch. Reply 1 to confirm, 2 to reschedule.
2
Sure, these slots are open: Thu 3:00pm / Fri 11:00am / Sat 10:00am. Just reply with the one you want.
Fri 11am
Done, moved to Friday 11:00am. We'll remind you again the day before.
Quotes without waiting days for the engineer
- Material
- SUS 304
- Thickness
- 1.5 mm
- Qty
- 500 pcs
- Finish
- Hairline
- Lead time
- 3 weeks
Customer drawing (PDF)
System-calculated quote
How is this different from normal software outsourcing?
Outsourcing delivers code; we deliver results. A typical vendor finishes when the requirements document is built. Our engineer first works inside your company to see the process, the data and the people, and after launch stays to train and tune until the system is genuinely used every day and the results can be measured.
Roughly how much does it cost?
The diagnosis is free; we quote one-to-one after it. Every company's workflow, data and people are different, so we only give a reliable number once we've seen what needs changing. The quote is broken down — core system, on-site engineering, maintenance, usage-based costs — and you can start with just the most painful workflow.
How soon will I see results?
You get a roadmap within the 2-week diagnosis phase. Taking one workflow from zero to live usually takes 8 to 12 weeks, and your staff try it along the way rather than waiting for a big reveal on the last day.
We have no IT department. Can we still do this?
Yes. Most of the companies we work with have no IT department — that's the point of being on-site. Our engineer is your temporary IT department, trains your staff, leaves proper documentation, then maintains the system monthly.
Is it safe to put customer data into AI?
Your data stays on your own server or account, not ours. The AI only reads the part it needs to answer. We handle personal data under Malaysia's PDPA 2010, and the contract spells out who can see what, and for how long.
Who owns the code and the data?
You do. When the project ends, the source code, database and documentation are all handed to you with no lock-in. If you later choose not to keep us on for maintenance, anyone else can take over.
Can we start small?
Yes, and we recommend it. After diagnosis we pick the most painful workflow that is quickest to show results, take it live in 8–12 weeks, and you decide on the next department once you've seen it work.
Which AI do you use?
It depends on the job. Customer conversations, reading documents and writing summaries use established large-model APIs such as Anthropic Claude or OpenAI; for steps where data must not leave your premises we can run a model on your own server. We'll explain the cost and limits of each option during diagnosis.
Tell us about one workflow that gives you a headache
We'll look at it for free: can AI fix it, is it worth doing, and roughly how long it takes. No hard sell — decide after the call.