From diagnosis to go-live, one team owns it end to end
Each of the six services can stand alone or follow on from a diagnosis. For every one we spell out what it is, who it suits, what you get and how long it takes.
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AI implementation diagnosis
An AI implementation diagnosis is a free 30-minute conversation followed by 1–2 weeks on site: our engineer observes your workflow, finds where the data lives and talks to your staff, then hands you a roadmap stating which step to fix first, how, and how long it takes, plus a written quotation.
Who it suits
Malaysian SME owners who want to use AI but don't know where to start, or who bought a system nobody uses.
What you get
A clear answer on whether it's worth doing; a roadmap; a written quotation broken down into core system / on-site engineering / maintenance / usage.
How long
30-minute call is free; on-site discovery takes 1–2 weeks.
After the diagnosis, do I have to build with you?
No. The roadmap and quotation are yours to keep — you can take them to another vendor or build in-house.
Sales & service
WhatsApp AI customer service and automation
WhatsApp AI customer service is an auto-reply system connected to your company's WhatsApp number: when customers ask about prices, lead times or opening hours, the AI answers from your price list and rules, drafts quotations, hands complex cases to a salesperson, and keeps answering after hours.
Who it suits
Wholesalers, retailers, logistics firms, F&B and clinics handling dozens to hundreds of WhatsApp enquiries a day.
What you get
A connected WhatsApp service system; your price list and FAQs organised into a knowledge base; a dashboard of daily enquiries and conversions; staff training.
It only calculates from the price list and discount rules you give it; anything outside those goes to a human, and quotations can be set to require sales confirmation before sending.
Staff productivity
Company knowledge AI assistant
A company knowledge AI assistant is a Q&A AI that reads only your own material — SOPs, product manuals, prices, policies. Staff ask on their phone and the answers come solely from those documents, with the source cited, so it never makes things up.
Who it suits
Chain stores, clinics and training centres with many new hires, repetitive questions and managers who get interrupted all day.
What you get
An organised knowledge base; a Q&A interface for phone and desktop; a report of the most-asked questions; a monthly routine for updating material.
We start with the 20 most-asked questions and fill gaps as you go; unanswered questions are logged so you know what to add.
Data
Systems and data integration
Systems and data integration automatically pulls the data now scattered across marketplaces, POS, Excel and accounting software into one place, so the boss opens a phone and sees today's sales, collections and stock-outs without waiting for anyone to build a spreadsheet.
Who it suits
Multi-channel e-commerce sellers, multi-outlet retail and F&B, and SMEs running several systems that don't talk to each other.
What you get
An automatically synced data foundation; an owner's dashboard (phone and desktop); ask-the-AI-for-a-number; alerts for stock-outs, overdue payments and sales drops.
Most can; those that can't are read automatically from exported files. During diagnosis we confirm whether and how each system connects.
Systems
Custom systems and internal tools
Custom systems and internal tools are software built around how one specific role actually works: a quoting tool for sales, a reconciliation tool for accounts, stock alerts for the warehouse, customer management with collections — on phone and desktop, usable without training.
Who it suits
Companies whose processes don't fit off-the-shelf software: licensed moneylenders, clinics, logistics, property agencies, education chains, small manufacturers.
What you get
A live system (mobile + desktop); source code and database handed to you; staff training; one month of post-launch adjustments.
How long
First version live in 8–12 weeks, then monthly feature additions.
For example, a customer management and collections system for a licensed moneylending company: customer files, approvals, repayments, collections, reports, plus ask-the-AI-for-a-number, across phone, tablet and desktop. We can show a demo during diagnosis.
Long-term
Training and ongoing support
Training and ongoing support is the long-term service after launch: we train every user, review the numbers monthly to tune, fix and add small features, and extend to the next department once this one runs smoothly.
Who it suits
Companies with a live system (built by us or not) that want it genuinely used and continuously improved.
What you get
Staff training and an operations manual; a monthly results report; fixes and small feature iterations; recommendations for the next step.
How long
Monthly, cancel anytime.
Do you take over systems built by others?
Yes. We spend 1–2 weeks reviewing the code and data to see if it can be taken over; if it can, we maintain it monthly, and if not we tell you straight.
Free diagnosis · 30 minutes
Tell us about one workflow that gives you a headache
We'll look at it for free: can AI fix it, is it worth doing, and roughly how long it takes. No hard sell — decide after the call.